Award winning service
Everything we do is built around the same philosophy – to repair your vehicle and return it to its original condition – with the least amount of inconvenience to you. We value all of our customers and actively encourage your feedback because your opinion matters.
Shorade have won an eclectic mix of awards and accreditations since we were established in 1968 because of these values from local ’Best of Business’ awards to Manufacturer awards such as ‘Bodyshop of the year’ – Porsche and more recently ‘Overall Bodyshop of the Year 2012′ – Volkswagen Group.
For our satisfaction process to be 100% effective we ask every customer if they are happy with the quality of experience and standard of work we have provided and if they believe we can improve in any areas. After all…… you are the reason we do what we do! Once you have received your vehicle back and have had time to asses everything we have done for you, our team will call you and ask three questions:
- Were you satisfied with our customer service?
- Were you satisfied with the work undertaken?
- Would you recommend us?
We use an independent company to keep this completely objective. Our scores are always very high – but even so, we’re always looking to improve in any way that we can so please let us know if you have any suggestions. Any enquiries from feedback are responded to immediately and general feedback is reviewed monthly by the team.
Shorade’s Promise is very simple:
“Only perfect will do.”
This promise is encompassed in our philosophy and everything we do; from how we provide customer service to how we carry out a repair or specialist Service.
Shorade believe it’s this promise that has attribute to being awarded:
- “Overall Bodyshop of the Year” by Volkswagen Group: Paint & Body Awards 2012.
- 1st Lamborghini Approved Bodyshop in the UK.
- 1 of only 12 structural aluminium Volkswagen Group Repairers.
- 1 of only 4 structural aluminium Porsche Repairers.
- Putting Cannock Chase on the map award 2012.
- Volkswagen Group Regional & Overall Bodyshop of the year 2008.
- Top 5 Porsche repairers consecutively for 8 years.
- Porsche Bodyshop of the year 2005 – 2010.
- Industry Manager of the year 2005.
- Industry Bodyshop of the year 1998 – 2005.
More information about Shorade’s promise, misson, values and philosophy can be found on our ‘About Us‘ page.
Our customers say...
If are pleased with the service you receive at Shorade; please spread the word and recommend us to at least one of your friends! At Shorade we believe that the sincerest form of spreading the word is via our customers experiences which is why monitoring satisfaction if such an integral part of our day to day processes.
As we are Manufacturer Approved by a selection of manufacturers we also ask you to complete a questionnaire on behalf of specific manufacturers as they also like to know as one of their customers how well we have met your expectations.
Mr Morris is satisfied with the 'superb' job on their car, all the staff are always 'absolutely fantastic' and he recommends us to friends & family.
The ‘Shorade Guarantee’ means that all vehicles that visit Shorade receive a guarantee covering;
- Our promise to you; that we will carry out the highest quality of workmanship,
- Exceptional customer service,
- All paintwork, workmanship and repairs carried out by Shorade*.
Shorade only use manufacturer approved parts which means all parts used also come with at least one year’s warranty**. As we value your custom every customer that uses Shorade will enter our loyalty ‘Remarkable Rewards’ program completely complimentary; which entitles you to a variety of exclusive events and special offers.
*subject to an annual inspection
**subject to manufacturers’ T&Cs
The Shorade Aftercare Program will be launched the 1st June 2014; this is our way of underlining the quality, craftsmanship and meticulous standards that are used to repair each vehicle that visits Shorade. To you, it means total peace of mind.
As part of the Aftercare Program Shorade offer a Lifetime Guarantee; to maintain the Guarantee is simple. All you need to do is have your car inspected every 12 months to validate its condition. Of course, your car must have been maintained to a satisfactory condition, but once approved your car will be covered for a further 12 months. We also include complimentary membership to the Remarkable Rewards Program.